FAQ

Q: What is your return policy?

A:

We will help customers to resolve issues related to their purchases as much as we can. We will exchange merchandise if it is defective or wrong type. Shipping charges are not refundable. Customers are responsible for returning shipping costs.

 

Q: Why do I not receive your reply to my inquiry?

We respond to all customers' inquiries as soon as we are able. Please check  all your email folders for our replies, and especially your Junk Mail folder if you think that you miss our replies.

 

Q: When can I expect my order to arrive?

A:

We normally fill and ship customers' orders within two business days, most time same day. Occasionally, some merchandises may be on back order, or shipments from our suppliers are delayed. When it occurs, we will notify customers about the status of their orders, and ship them as soon as we receive them from our suppliers.

 

Q: Are the photos and descriptions you posted along with your listings accurate?

A:

Yes, they are. We would like to provide informations about our products as much as we can, as accurate as we can. Occasionally, errors do occur, please notify us if you think that pictures or descriptions about the products are wrong. We appreciate your feedbacks.

 

Q: Do you ship internationally?

A:

Yes, we ship our merchandise just about to anywhere in the world. International customers are responsible for any custom fee and tariff if it occurs.

 

Q: Are you responsible for any damage or loss in shippings?

A:

We pack and label our packages carefully, it meets USPS standard. Although it is extremely rare that packages are lost or damaged in shipping, we are not responsible if it occurs. Shipping insurance options are available.